• How much do you charge?
• How do you count lines?
• How often and how do you bill your customers?
• Who transcribes the dictated letters and/or reports?
• How do I get a stat report done after hours?
• Do you have errors or what is your error percentage?
• What kind of contract do I have to sign?
• Do you charge for stats?
• If we did no want to use your service, would you help us transition to another service to keep fluidity of reports/letters.
• What kind of dictation equipment do we need?
• Do you comply with all Federal and professional association confidentiality requirements for medical records?
• How do we end our relationship with S1 if we want to?

How much do you charge?
We charge $.11 per line domestic and $.09 per line off-shore.  This includes headers and footers.  Discounts are given for easier reports, letters, and professional dictator style.  The discount does not exceed $.01 per line that is considered after (60) days for transcribing for the customer.
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How do you count lines?
We use state of the art line counting software that meets and exceeds the "American Transcription Association" standards.  If you have a preference we will use any commercial created software that meets national or generally accepted standards.  Upon request we will furnish you a copy of the software.
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How often and how do you bill your customers?
We invoice weekly with a net 15 days from date of receipt.  We email, mail, and/or fax invoices.  We accept payment by check and/or credit card.
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Who transcribes the dictated letters and/or reports? 
We have employees located through out the United States.  We have contractors located in Canada, the Pacific Basin, Europe, India, Pakistan, and the Middle East.  All of our transcriptionists are veterans and most are of American nationality.  We have several off-shore American citizens transcribing.
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How do I get a stat report done after hours? 
Each customer is assigned a senior transcription supervisor which has a cell phone provided by the company.  When they leave their desk, they forward their desk phone to their cell phone.  They also give their customer contact their cell phone number to by-pass S1's telephone system.  During normal working hours (6 a.m. to 5 p.m.; M thru F; east coast) the staff transcriptionist on duty provides the stat reports.
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Do you have errors or what is your error percentage? 
Our error rate is 0%, or we are 100% accurate.  We do sampling rates twice a year with selected cardiovascular clinics.  In the content of the reports and/or letters sampled there was nothing greater than .03% of 500 reports where errors in the content of the reports and/or letters sampled.  This equates to less than 1% error rate.  We do have errors coming from the professional doing the dictating giving us incorrect demographic info including incorrect patient name or referring physician name spelling.
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What kind of contract do I have to sign?
Our customers do not sign contracts.  Our performance and our price is our contract.  If we charge you an acceptable price and the quality of our work is acceptable, then we will not need a contract.  Many customers want a contract or "letter-of-assurance" for guarantee of price or no price increase and/or a performance warranty, which is available upon request.
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Do you charge for stats?
No.  We only charge in instances of abuse. If a client begins to abuse the "stat" privilege we will notify that additional stats might be billable.  No charges will ever be made until the customer agrees and approves the extra charge.
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If we did no want to use your service, would you help us transition to another service to keep fluidity of reports/letters. 
Yes.  In the past we have helped transition our customers when they were bought by hospitals or medial corporations.  Normally, when this happens they are forced to use the purchasing company's/hospital's service and we will do all that is within our means to help the process.
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What kind of dictation equipment do we need? 
None.  You can use our 800 lines to call-in and dictate; you can use digital portables that create "wave" type files; or, you can request a dictate Internet station that connects directly into our dictation system via high speed Internet.  Upon request, S1 will supply portable hand-held digital dictation units or the Internet dictate station.
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Do you comply with all Federal and professional association confidentiality requirements for medical records? 
Yes.  We will be glad to have one of our three I.S. personnel to discuss with you any questions you might have concerning "HIPPA" requirements and compliances.
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How do we end our relationship with S1 if we want to? 
Have your professionals stop dictating. We do not need the normal (30) thirty day notice (we have not lost a customer that was dissatisfied with our service since we started).  Just let us know and we will understand. Our motto is, Quality and Price!  First, Last, and Always for Our Customers.
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